“Eighty-five per cent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”
Systems and processes have a significant role in building a company. They serve as the essential building blocks that support business the growth of your business (and employee happiness too!). By using systems and processes you save time and you can also be more adaptable if you either change systems or processes or have multiple ones to choose from as the situation demands.
For example
You might have a process if the customer wants you to buy the building materials and another if they want to provide the materials themselves – having pre-defined the process in either situation gives you the adaptability to serve either type of customer efficiently. The two most important factors of implementing systems and processes in your business are efficiency and accuracy.
Systems
Systems allow your business to run like a well-oiled machine while making it more streamlined, more productive, and, ultimately, more profitable.
When a huge portion of your business is running smoothly and with less supervision, you can step back and let the systems do the work for you, thereby making you a smarter business owner.
Examples of Business Systems include:
- Marketing
- Sales
- Operations
- Order fulfilment
- Accounting
- Payroll
Any time you have a certain way of doing things that in itself is a system. It’s just a matter of making your system the most streamlined, efficient, and effective it can be based on your business goals.
How to create a business system?
- Step 1: Identify your business activities.
- Step 2: Break down each activity into parts.
- Step 3: Identify ways to improve the system.
- Step 4: Track and Test.
- Step 5: Evaluate and Improve.